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Customer Appreciation

May 27, 2012

Here at The Class Room, we really take customer feedback to heart.  Back when “The Class Room” was just an idea, we wanted to create a place where guys felt comfortable shopping, and we really wanted to be able to develop relationships with our clientele.  We wanted to do more than just sell clothes - we wanted to create an experience that touch people on a personal level.

So when we read reviews like the one Ryan of One Documented Obsession wrote on Yelp, words can barely express how much we appreciate it.  To us, it’s more than just hearing compliments about our store.  It’s evidence that our vision, our dream, is becoming a reality.  We’ve had to make a lot of personal sacrifices to make The Class Room a reality, but when people message us on Twitter, or take the time to write reviews on Yelp, to tell of their positive experiences with us, it makes it all worth it.

Ryan, thank you so much for your kind words.  And to everyone that’s ever shopped with us, we’d love to hear from you, good or bad.  Especially if you’ve had a bad experience with us, please let us know.  We pay attention, and we care.  The Class Room is a reflection of 5 gentlemen behind the scenes, and all the people that have helped us get to this point.  We just want to do our best to make people happy.

Ryan B., via Yelp:

Houston needs this place.  With all the watered down, minstream shopping experiences at the Galleria, it’s nice to find a store that believes in the products and brands it carries.  Class Room is all about quality.  If anyone is familiar with popularity of tumblr and twitter’s #menswear movement, The Class Room really brings your Internet fantasies to life. Brands like Vanishing Elephant, Brooklyn Circus, Ebbets Field Flannel, Tantum, Rogue Territory, Tanner Goods, Austin Jeffries, Bridge & Burn, UNIS, and the ever-creative Mark McNairy brands (to name a few) hang from the well appointed shelves.  Many of the products are made in America. Most of the products are available in limited quantities and from a select few retailers.  You’re paying for quality. You’ll definitely stand out from the crowd in anything you purchase from The Class Room.

What sets The Class Room is the staff.  You’ll notice right away walking by and stepping inside that they are meticulous with details.  The asthetic of the space is inviting and minimalistic, focusing on the products.  You’re greeted upon entering and asked how they can help.  It’s easy to form a relationship with the staff via conversation, twitter, tumblr, email, etc.  Their online presence is far reaching.  Visiting their website you see they have a blog, twitter, tumblr, and a great web store featuring all their products.  It’s safe to say you’re taken care of with the Class Room.

I’ve purchased products in the store, online, and over the phone and each time I was very pleased with the transaction.  When I ordered their limited edition EFF hat, they offered to hand deliver it to me in New York the next week while they were traveling for business.  I thought this was pretty special.  they followed up after I purchased Rogue Territory Dark Stantons to see they were breaking in well and if I enjoyed them. (I love them).

Needless to say I’m singing their praises.  And I think it’s only a matter of time until the rest of Houston is doing the same.


This post was posted in Uncategorized and was tagged with The Class Room, customer appreciation

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